PRIVACY AND DATA PROTECTION STATEMENT

Introduction

Leyton Orient Trust is committed to protecting your privacy. This policy explains how we collect, use and store the personal information you provide to us whether online or via phone, mobile, email, letter or other correspondence. 

Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more effectively and, ultimately, helps us to develop and deliver programme to improve the lives of the local communities living in Waltham Forest, Tower Hamlets, Redbridge and Hackney. We have made improvements to this policy to make it more understandable to our participants.

By using our website or any of our services, or providing us with any other personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

Who are we?

Leyton Orient Trust uses the power of sport to improve life chances. Its mission is to deliver and develop Health, Well Being, Educational Attainment and Life Skills programmes that are relevant, engaging and inspiring. Please see the ‘About Us’ page to find out more about how we work. 

Leyton Orient Trust is a registered company in England and Wales (3441666) and is also a registered charity (1071766).

Please take a moment to read this Website's Privacy Policy set out below. References to "we", "us" and "our" in this policy are references to Leyton Orient Trust.

We are moving to an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those who have stated that they are happy for us to do so via their preferred channel(s) (email, SMS or post). If you would like to receive communications but have not opted in please sign up via www.leytonorienttrust.org.uk/updates

We reserve the right to change the terms of this policy from time to time and your continued use of the Website will be deemed to be acceptance of amendments we make. This Privacy Policy was last updated on 15 May 2018.

What information do we collect about you?

Personal information is that which can be used to identify you. It could include your name, date of birth, email address, postal address, telephone number(s), gender, ethnicity. We do not usually collect sensitive personal information about you unless there is a clear reason for doing so, such as participation in an event, where we need this information to ensure that we provide appropriate facilities to you, or anonymously evaluating programme demographics.

You may give us your information in order to sign up for an event, share your story, register for newsletter updates, make a donation, register for one of our programmes or otherwise communicate with us. In doing so you knowingly provide us with your personal information.

Sharing your story

Some people choose to tell us about their experiences of being involved in Leyton Orient Trust projects to help further our work. This may include them sharing sensitive information related to their family life in addition to their biographical and contact information. If we have the explicit and informed consent of the individuals, or their parent or guardian if they are under 18, the information provided, including gender and ethnicity may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report.

We will mainly use your data to:

  • Provide you with the services, products or information you asked for
  • Keep a record of your relationship with us
  • Ensure we know how you prefer to be contacted and act upon those preferences
  • Understand our impact
  • Understand how we can improve our services, products or information

Cookies

In common with many other online services we may also use "cookies" to collect information about how you use the Website. This information is used to produce statistical reports on website activity and allows us to tailor the Website to suit your interests. Examples include:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are delivered quickly to your web browser

A cookie is a small amount of data sent from the server and stored on your computer's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Please note that certain features of this Website are only activated by the presence of a cookie and if you choose to refuse cookies these features may not be available to you.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.

For further information about cookies and how to control their use, please visit www.allaboutcookies.org

Website Analytics:

We use Google Analytics, as well as other services, to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they’ve come from, and whether they’ve completed any tasks on the site, for example, visiting a landing page or signing up to and event. Google Analytics tracks this information using cookies and JavaScript code.

Email Analytics:

We measure without cookies the success of some of the emails we send – so we know what content our supporters are most interested in. We receive this information anonymously, and it is not shared.

Financial Information

If you use a credit or debit card to pay for an activity online or pay over the phone, we will ensure that this is done safely and securely and in accordance with the Payment Card Industry Data Security Standard. Find out more information about PCI DSS standards by visiting their website at www.pcisecuritystandards.org  

We do not store your credit or debit card details following the completion of your transaction. All card details and verification codes are securely destroyed once the payment or donation has been processed. Only those staff authorised to process payments will ever be able to see your card details.

How will we use your personal information?

Primarily we will use the personal information we collect about you to send you information you have requested, assist in the provision of products and services to you and to enable us to review and improve the products or services offered to you.

From time to time we would also like to contact you to let you know about products and services offered by us. By ticking the applicable boxes in the Privacy Notice you are deemed to agree to the use of your information for these purposes.

If you are taking part in an activity, or you have registered one someone else’s behalf (i.e as a parent or carer) we will store medical conditions and emergency contact details provided and will use these in the case of an incident.

We promise never to sell or swap your personal information with any third party. 

We are required by funding agreements to share data (name, age, gender, post code, ethnicity) of participants of activities. This data is used for reporting purposes only and will not be used by the third parties to contact you with marketing communications. All our funders are equally required to comply with data protection laws.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example the police). We will never give your information to other organisations for marketing purposes.

What are my choices?

You have a right to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please click on the "unsubscribe" URL link that is present on the bottom of emails, or send us an email at enquiries@leytonorienttrust.org.uk with the subject title ‘Unsubscribe’.

Customers who have opted out of receiving marketing communications will still receive payment and account related emails, as well as contact regarding health and safety i.e. in the case of an emergency.

You are also entitled to request a copy of the information that we hold about you. If you would like to do this please contact us using the details below.

We want to make sure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of personal information by us. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. If you subsequently visit a third party websites from this Website you should read their privacy policies and terms of use carefully.

If you place personal details on any publicly accessible page (for example on a message board) then this data will not be covered by our Privacy Policy.

How do we protect your information?

We are firmly committed to data security. We take steps to guard against unauthorised access to your personal information and to ensure it is treated in accordance with our Privacy Policy. Unfortunately, although we make every effort to create a secure environment for your personal information we cannot guarantee the safety of any personal information which you transmit to us online.

By providing your personal information you consent to this transfer, storage and/or processing. We will take steps to ensure that your personal information is kept securely and in accordance with the Privacy Policy.

Your rights:

You have the right to:
• Request a copy of the information we hold about you;
• Update or amend the information we hold about you if it is wrong;
• Change your communication preferences at any time;
• Ask us to remove your personal information from our records;
• Object to the processing of your information for marketing purposes; 
• Raise a concern or complaint about the way in which your information is being used;
• Object to any individual part of the processing of your data.

The GDPR provides the following rights for individuals:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

Please visit https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights for full explanation of these rights.

Privacy queries
If you have any questions regarding our privacy and data protection statement, wish to evoke a right or to update your personal information, please contact us at the details below.

Email: enquiries@leytonorienttrust.org.uk

Address: Data Protection Compliance Team, SCORE, 100 Oliver Road, London, E10 5JY